Beyond "hello": A Practical Guide For Excellent Telephone Communication And Quality Customer Service

 Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service ePub fb2 book

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line....

Paperback: 158 pages
Publisher: Now Hear This Inc; 1 edition (January 1, 2000)
Language: English
ISBN-10: 0944918042
ISBN-13: 978-0944918043
Product Dimensions: 7.8 x 0.8 x 7.8 inches
Amazon Rank: 1301778
Format: PDF ePub fb2 TXT fb2 ebook

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This book is pretty much what I was looking for. The book addresses basic telephone etiquette but also strategies for how to deal with difficult, dissatisfied, or angry callers. It helps to have strategies in the back (or the front or the middle) of ...



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